Pre-Litigation Case Manager

As a Case Manager, you will:

• Contact clients to inform them when their case has entered the pre-litigation stage.
  
• Clearly explain the pre-litigation process, including expectations, advantages, and potential challenges. 
• Provide clients with their demand letters, secure approval for submission, and process edits or revisions as requested. 
• Follow up consistently with clients to confirm receipt of demand letters and obtain timely responses. 
• Accurately and thoroughly document all communications in internal systems and ensure records are up to date. 
• Maintain proactive follow-ups to keep cases on track and progressing smoothly.  
• Actively communicate with management regarding client updates, case status, and any challenges impacting progress. 
• Ensure all client interactions are handled with professionalism, empathy, and alignment with the firm’s service standards. 
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As a Case Manager, you have: 

• Strong communication and client service skills, with prior client-facing experience preferred.
  
• Ability to explain complex legal processes in clear, simple, and empathetic terms. 
• Highly organized with excellent follow-up, time management, and attention to detail.
  
• Proficiency in case management software 
  
• Previous experience in a legal, paralegal, or case management role strongly preferred 
  
• Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism.