🚨 NOC Analyst – Major Incident Management
Allied Technology Services🚨 WE'RE HIRING | NOC Analyst – Major Incident Management
🌎 100% REMOTE | HONDURAS, GUATEMALA & PERU
💰 USD $2,000/month | Independent Contractor - Full time
🗣️ Advanced English C1 – MANDATORY
Are you experienced in coordinating critical IT incidents and leading response efforts across multiple teams?
Allied Global Technology Services is looking for a NOC Analyst with hands-on Major Incident Management experience to coordinate critical operational incidents, manage escalations, and drive service restoration in large-scale BPO environments.
⚠️ IMPORTANT: This is NOT a traditional IT Help Desk or Service Desk position. We need someone who understands how to manage major incidents impacting business operations, service availability, and multiple operational teams.
🔎 KEY REQUIREMENTS
- 2+ years of experience in NOC Operations, Major Incident Management, or IT Operations.
- Hands-on experience coordinating major incidents affecting business operations or multiple teams.
- Ability to assess incident severity, prioritize business impact, and coordinate escalations.
- Experience driving incident resolution and service restoration.
- Understanding of Incident, Problem, and Change Management processes (ITIL).
- Knowledge of network and infrastructure monitoring tools.
- Working knowledge of networking, Windows/Linux, servers, and databases.
- Experience coordinating Root Cause Analysis (RCA) and incident reporting.
- Strong communication and decision-making skills under pressure.
⭐ NICE TO HAVE
- Experience in BPO, contact center, or large-scale enterprise environments.
- ITIL or CCNA certification.
- Advanced experience with monitoring and ticketing platforms.
- Risk Management knowledge.
📌 ADDITIONAL REQUIREMENTS
- Current residence in Honduras, Guatemala, or Peru.
- English proficiency at C1 level (mandatory).
- Stable internet connection (minimum 30 Mbps).
- Availability to work according to operational requirements.
- University studies in IT, Computer Science, Systems Engineering, or related fields.
💼 Compensation: USD $2,000 monthly | Long-term Independent Contractor Agreement
If you have experience managing critical incidents, coordinating technical teams, and protecting business continuity, we want to hear from you!
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