Overview: We are seeking a results-driven Jr supervisor to lead and manage a team of customer service or BPO professionals. This role is key to ensuring excellent service delivery, achieving performance targets, and maintaining strong client satisfaction. Key Responsibilities:
Lead, coach, and motivate a team to meet performance goals Monitor KPIs, SLAs, attendance, and overall team performance Provide ongoing feedback, training, and performance management Manage daily operations, workflow, and resource allocation Drive process improvements and ensure service quality standards Handle team conflicts, escalations, and client communications Generate and analyze reports to identify trends and opportunities
#SolvoGlobal
#LI-PROMOTED
#LI-Onsite
$900 - $1,000 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.