IT Technician Guatemala

Who we are

Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries.  Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture, Hospitality and non-profit causes, constantly aiming to produce Quality for Generations. We are a company that prides itself on its values:

• We work hard, we work smart
• We build lasting value
• We are creative and innovative
• We have fun
• We care
• We act with integrity

About the role

Reporting to the IT Support Lead, the IT Support Technician (Tier 1) is responsible for providing first-level technical support to employees across the Westbow Group of Companies. This includes troubleshooting hardware and software issues, managing user accounts, maintaining IT documentation, and assisting with system optimizations.

This position will be based out of our Westbow South office in Cayala City, supporting our Canadian operations.  Learn more about Westbow Group of Companies here: www.westbow.ca/about

*Please note, only resumes submitted in English will be considered*

What you’re great at

• Strong problem-solving and troubleshooting abilities.
• Excellent written and verbal communication skills.
• Strong organization and attention to detail.
• Ability to work effectively in a team environment.
• Exceptional customer service and interpersonal skills.

What you’ll be doing

• Serve as the first point of contact for IT support requests via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and networking issues.
• Prioritize and manage tickets through the IT ticketing system, ensuring timely resolution.
• Assist with user account administration, password resets, and access management.
• Perform inventory tracking, license management, and system audits to maintain accuracy and compliance.
• Support IT projects and ongoing system improvements as assigned.
• Document issues, resolutions, and procedures to ensure consistent knowledge sharing.
• Escalate complex technical issues to higher-tier support when necessary.

What we’re looking for

• 1–2 years of experience in an IT Technician, Help Desk, or related role.
• Basic understanding of hardware, software, networking, and operating systems.
• Foundational knowledge of cybersecurity principles (e.g., phishing awareness, password hygiene, and safe handling of sensitive data).
• Familiarity with Windows operating systems and Microsoft Office 365.
• Post-secondary education in Computer Science, Information Technology, or a related field is an asset.
• Strong problem-solving, communication, and time management skills.
• Ability to work both independently and collaboratively in a fast-paced environment.

What you can expect from us

• Medical benefits package
• Professional development opportunities
• Flexible work schedules & work from home options
• On-site parking
• Supportive team and leadership staff
• Casual and energetic work environment
• Fun and inclusive company events
• Volunteer opportunities with Westbow Gives Back

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do.  We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.  

If this sounds like an opportunity for you, apply today and join in on our fun and inclusive culture!  Get the chance to volunteer and work on meaningful initiatives and build a career that builds you.